Position Overview

Join the Follett Team where employees are valued, respected, and offered career paths throughout its many campus locations.

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

We are seeking an Access Implementation Manager who will:

• Strategically oversee Follett's course material delivery business and operations, focusing on the Access program.
• Take ownership of the Access program from implementation to execution, ensuring seamless operations throughout.
• Collaborate with field and campus partners to develop detailed implementation plans.
• Coordinate and oversee the installation of software/platforms necessary for program execution.
• Provide training to internal and external stakeholders on technical and operational aspects of the Access program.
• Support complex internal and external customers with diverse campus needs, ensuring their satisfaction and success.
• Demonstrate strong communication and presentation skills, effectively interacting with stakeholders at all levels of the customer experience.
• Display leadership and confidence in managing the Access program and its related activities.
• Prioritize and manage multiple accounts concurrently, each at different stages of the implementation cycle.
• Contribute to Follett's growth strategy by sharing insights and patterns derived from client interactions.
• Continuously improve best practices and delivery processes based on client feedback and industry trends.